Terms of Service

Terms of Service

10-Day Exchange Back Guarantee on Defective Merchandise

Redefyne Industries, LLC has an “all sales final” policy. However, Redefyne Industries, LLC strives to maintain excellent customer service and satisfaction and includes a guarantee that every Poolside Pong inflatable table is delivered to you as described on our website. You are eligible for an exchange within 10 days if you are dissatisfied with your purchase due to a mechanical or engineering failure which results in defective merchandise.

How to Initiate an exchange

An exchange for a defective Poolside Pong may be initiated within 10 business days of receiving your order. You must have your mail carrier post mark the return package within 10 days of receiving your Poolside Pong or an exchange will not be issued. Please print and fill out the information below and return your Poolside Pong to the exchange address. You will be notified once your Poolside Pong is received and a representative will initiate a test to determine the cause of damage. Once a defective unit is received, you will be sent a new Poolside Pong and reimbursed your original shipping charge. When initiating an exchange we recommend that you use a trackable method of shipment; if your Poolside Pong inflatable table does not arrive back to Redefyne Industries, LLC and tracking isn’t provided, the exchange will be cancelled.

From:

Name

Address

Reason for exchange (please be specific)

To:

Poolside Pong

1220 Thomas Ave, Unit #1

San Diego, CA 92109

This entry was posted on Tuesday, January 26th, 2010 at 9:35 pm and is filed under tos. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.